Summary:
I just bought Netgear's Open Source Wireless-G Router, model KWGR614. The setup wizard doesn't work with Firefox. I spent a lot of time fighting with tech support. They told me to use Internet Explorer even though the box says, "Open source code enables router customization for Linux developers and hobbyists". I tried to fix the source myself, but the C code for the admin interface is specifically missing from the source download. I'm quite frustrated.In the setup wizard, I tried to click the "Next" button, and it didn't do anything. I got the error, '"document.forms.MatchSubnet" has no properties'. I'm using the Firebug Firefox extension (which I love) to see such error messages.
I decided to call tech support. It was some woman in India, of course. Here were her suggestions over the course of a 45 minute conversation with her:
- Use XP
- Pay for premium support (Yeah right! Pay $35 for a problem in their code!?!)
- Use XP
- Pay for premium support
- She finally acknowledged the problem
- Switch laptops
- Reset the box
- Use Safari
- Use IE
- Firewall problem?
- Contact Linux vendor
- Contact Linux vendor
- Contact Linux vendor
He was able to tell me that I can go to the "basicsetting.htm" page in the admin utility in order to bypass the setup wizard. Still, there were silly errors all over the place. For instance, on one screen, I clicked "Next" and it tried to actually download the results of the CGI. It turned out to be a 0 length file. I'm guessing the headers were just really messed up. On another page, there was a parsing error. It's clear that the admin utility wasn't written cleanly by anyone who knew anything about the Web.
I tried looking for help in the forums and on Google, but I can't find many other Linux users who have tried this. I'm guessing that it's brand new, and all the other Linux users already had an AP. That would have included me, except my AP recently broke. (It was a D-Link. It would freeze up every couple minutes, and hard resetting it didn't help.)
In trying to fix the Netgear, I checked to see if there were any firmware updates. I was already using the most recent firmware (0.0.9.25 or something like that).
Next, I tried to download the source and fix it myself. It's open source--the road is often a little bumpy, right? I found the HTML containing the error, but the CGI (written in C) was specifically missing. In it's place was a ".a" file:
$ cd ~/Desktop/KWGR614_V1.0.0_09.25NA_srcThe earlier support guy said he was going to submit a bug and inform the developers, which was really my goal in the first place. However, I just got another email:
$ grep -ril MatchSubnet .
grep: ./linux-2.4.x/drivers/net/re865x/cle/cle: No such file or directory
./user/boa/src/dni/libhttp_dni.a
./user/boa/src/www/CA_Welcome.html
My name is Patty and I am a Netgear level 2 technician. Could you please state the problem that you are trying to report? I have read the notes and the notes are not clear to the problem you are having with the router. As soon as the information is received I can then have it looked into.Ugh! It doesn't work in Firefox. Is that really that hard to understand?
My buddy said he has a Linksys WRT54GL. He said the source is available for that as well, and there are already open source hacks for it. My guess is that Netgear is throwing out the KWGR614 as a lame attempt to try to capture some of the open source market. Ok, they got me, but not for long! I think I'll just return it and buy the Linksys!

